Chou, Y.- H. (2015) « Effects of Personality Traits on Quality of Service of Service Staff in Catering Industry – Aspect of Emotional Labor », Revista de Cercetare si Interventie Sociala, 51, p. 216–226. Disponible sur: https://www.rcis.ro/journal/article/view/2227-effects-of-personality-traits-on-quality-of-service-of (Consulté le: 6 novembre 2026).