Zhou, C. et Zhang, H. (2017) « Exploring the Influence of Customer Participation on Employee Service Innovation Behavior: The Mediating Effect of Customer Psychological Empowerment and the Moderating Effect of Organizational Innovation Climate », Revista de Cercetare si Interventie Sociala, 57, p. 159–181. Disponible sur: https://www.rcis.ro/journal/article/view/2369-exploring-the-influence-of-customer-participation-on (Consulté le: 6 novembre 2026).