Hu, J. et Chen, X. (2018) « Study on the Satisfaction of Consumers with Online Ordering Services and Its Influencing Factors in O2O mode: A Microcosmic Perspective on the Provision of Takeout Services », Revista de Cercetare si Interventie Sociala, 63, p. 230–253. Disponible sur: https://www.rcis.ro/journal/article/view/2506-study-on-the-satisfaction-of-consumers-with-online (Consulté le: 7 novembre 2026).