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C. Zhou et H. Zhang, « Exploring the Influence of Customer Participation on Employee Service Innovation Behavior: The Mediating Effect of Customer Psychological Empowerment and the Moderating Effect of Organizational Innovation Climate », rcis, vol. 57, p. 159–181, juin 2017, Consulté le: nov. 06, 2026. Disponible sur: https://www.rcis.ro/journal/article/view/2369-exploring-the-influence-of-customer-participation-on