W. Lin, G. Chen, et Y.-C. Hu, « Investigating the Effects of Price Refund Policy on Product Perception and Repurchase Intention of International Hotel Industry with Positive Theory », rcis, vol. 57, p. 216–227, juin 2017, Consulté le: nov. 06, 2026. Disponible sur: https://www.rcis.ro/journal/article/view/2365-investigating-the-effects-of-price-refund-policy-on