J. Hu et X. Chen, « Study on the Satisfaction of Consumers with Online Ordering Services and Its Influencing Factors in O2O mode: A Microcosmic Perspective on the Provision of Takeout Services », rcis, vol. 63, p. 230–253, déc. 2018, Consulté le: nov. 06, 2026. Disponible sur: https://www.rcis.ro/journal/article/view/2506-study-on-the-satisfaction-of-consumers-with-online