Zhou, C. și Zhang, H. (2017) „Exploring the Influence of Customer Participation on Employee Service Innovation Behavior: The Mediating Effect of Customer Psychological Empowerment and the Moderating Effect of Organizational Innovation Climate”, Revista de Cercetare si Interventie Sociala, 57, pp. 159–181. Disponibil la: https://www.rcis.ro/journal/article/view/2369-exploring-the-influence-of-customer-participation-on (Data accesării: 6 noiembrie 2026).