[1]
Y.- H. Chou, „Effects of Personality Traits on Quality of Service of Service Staff in Catering Industry – Aspect of Emotional Labor”, rcis, vol. 51, pp. 216–226, dec. 2015, Data accesării: nov. 06, 2026. Disponibil la: https://www.rcis.ro/journal/article/view/2227-effects-of-personality-traits-on-quality-of-service-of