C. Zhou și H. Zhang, „Exploring the Influence of Customer Participation on Employee Service Innovation Behavior: The Mediating Effect of Customer Psychological Empowerment and the Moderating Effect of Organizational Innovation Climate”, rcis, vol. 57, pp. 159–181, iun. 2017, Data accesării: nov. 06, 2026. Disponibil la: https://www.rcis.ro/journal/article/view/2369-exploring-the-influence-of-customer-participation-on