J. Hu și X. Chen, „Study on the Satisfaction of Consumers with Online Ordering Services and Its Influencing Factors in O2O mode: A Microcosmic Perspective on the Provision of Takeout Services”, rcis, vol. 63, pp. 230–253, dec. 2018, Data accesării: nov. 07, 2026. Disponibil la: https://www.rcis.ro/journal/article/view/2506-study-on-the-satisfaction-of-consumers-with-online