Zhou, Chunmei, și Hui Zhang. „Exploring the Influence of Customer Participation on Employee Service Innovation Behavior: The Mediating Effect of Customer Psychological Empowerment and the Moderating Effect of Organizational Innovation Climate”. Revista de Cercetare si Interventie Sociala, vol. 57, iunie 2017, pp. 159-81, https://www.rcis.ro/journal/article/view/2369-exploring-the-influence-of-customer-participation-on.