Luo Y, Wang W, Sakura W. Factors Affecting Service Innovation, Customer Value toward Customer Satisfaction: Case on Health Care Industry. rcis [Internet]. 6 martie 2019 [citat 7 noiembrie 2026];64:213-22. Disponibil la: https://www.rcis.ro/journal/article/view/2532-factors-affecting-service-innovation-customer-value-toward