A Study on the Correlations among Psychological Contract, Organizational Citizenship Behavior, and Performance in the Hotel Industry

Autori:

Yi-Min LI

Cod: ISSN: 1583-3410 (print), ISSN: 1584-5397 (electronic)
Dimensiuni: pp. 250-260

How to cite this article:

Li, Y.M. (2014). A Study on the Correlations among Psychological Contract, Organizational Citizenship Behavior, and Performance in the Hotel Industry. Revista de Cercetare si Interventie Sociala, 47, 250-260.

Abstract:

The rapid development of the tourism industry in Taiwan has facilitated domestic five-star hotels or their branches to be progressively established. In consideration of apparent off-peak/peak time and low/high seasons in hospitality industry, hotels have considered flexibly adjusting their human resources to reduce personnel costs. Such a flexible human resource measure could affect the employees’ perceived employer obligation and achievements. When there are differences, the employees could consider their psychological contract as being violated and further affect their attitudes and behaviors towards the organization. Aiming at a large-scale listed hotel chain in Taiwan, the employees distributed 305 questionnaires copies. A total of 184 valid copies were retrieved, with retrieval rate of 60%. The research results show significant correlations between (1) psychological contract and organizational citizenship behavior, (2) organizational citizenship behavior and job performance, and (3) psychological contract and job performance. According to the research results, managerial implications for the hotel industry are proposed.