Patient’s rights and communication in the hospital accreditation process
Autori:
Luminita VALCEA, Diana BULGARU-ILIESCU,
Stefan Lucian BURLEA, Anamaria CIUBARA
Cod: ISSN: 1583-3410 (print), ISSN: 1584-5397 (electronic)
Dimensiuni: pp. 260-270
How to cite this article:Luminita Valcea, L., Bulgaru-Iliescu, D., Burlea, S.L., Ciubara, A. (2016). Patient’s rights and communication in the hospital accreditation process. Revista de Cercetare si Interventie Sociala, 55, 260-270. |
Abstract:
The aim of the study is to analyze how the patient’s rights are respected in
Romanian hospitals and how important is communication for the medical staff.
During this study, we have analyzed the results of an application form with 152
indicators, from Reference no. 6 “Patient’s rights and communication”, from
Accreditation Standards, used by The National Authority of Quality Management
in Healthcare, in 146 Romanian hospitals, from a total of 433 medical units. The
study revealed that there are some recurrent problems related to patient’s rights
and communication, such as: access in hospitals of people with disabilities, aspects
related to informed consent, or communication between medical staff and patients
or caregivers.
Keywords:
patient’s rights, communication, management, quality in healthcare, hospitals, evaluation.
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